At Industrial Luxury, we get it that now and then, our customers may need to make changes to their purchases.
In order to return an item you purchased from us in our Stanley Marketplace store, you must bring your original receipt with the items to the store. Acceptable returns will be issued as store credit only. This policy applies to both in store & online purchases.
Return Policy
Plants, airplants and blooming plants, living terrariums
Seasonal color (Interior & Exterior) has a limited blooming period. Because of this, returns must only be made by the end of the following business day. For all other plants, returns must be made within 5 days of purchase.
Containers and Planters
Containers and accessories in “non-altered” condition may be returned within 5 business days of purchase. Any product that was altered in store by special request of the customer may not be returned.
Holiday, seasonal, and sale items
All sales are final, no exchanges or store credit.
Unclaimed purchases
Although rare, we have had instances where merchandise was purchased for pick up and forgotten. We make every attempt to contact the customer to remind them of their purchase. If a purchase goes unclaimed, and we have the credit card reciept for the purchase, we will refund the card the purchase was made on and return the items to stock.
If the order was paid in cash, we will not be able to track down the customer and, after 10 days, we will consider the item abandoned and return it to stock.
Custom orders, if not claimed, are non refundable nor eligible for store credit.
Pick ups and deliveries
Deliveries
We can not offer direct delivery services due to insurance issues. We can, however, help facilitate third-party delivery services for larger items that you would need delivered to your business or home directly. We will work with you to find a delivery or shipping solution that is timely, efficient and safe. If you require assistance with deliveries, please let our associates know at the time of your purchase and we can do everything we can to help you get your items delivered quickly.
Client services
Special orders
Special ordered items in sizes, colors, quantities, styles, or varieties not normally stocked may not be returned. We encourage our customers to carefully consider their needs before placing special orders. Please note that all special orders require pre-payment prior to ordering, and are final sales, no returns or exchanges.